Chichen Itza Private Tour

1.- Can you climb the Chichen Itza Pyramid?

Unfortunately, no. It is strictly prohibited to climb the Chichen Itza pyramid

2.- What's the best time to visit Chichen Itza to avoid the crowds?

Ideally, if you are on a private excursion to Chichen Itza, you should leave at 6:30 AM from Cancún, Playa del Carmen, or the Riviera Maya. This way, you can arrive at 8:00 AM when Chichen Itza opens its doors, and this is the most appropriate time to avoid the crowds. You have to wake up early, but the experience of Chichen Itza without the large crowds is very rewarding

3.- Is a certified guide included in the private Chichen Itza tour?

You can customize your package on our website, where you can add a private guide who will be dedicated to you. We highly recommend this option because the guide will bring the site to life with their explanations about the life and history of Chichen Itza. However, this is 100% optional and up to you

4.- What type of footwear and clothing is recommended to wear for the private visit to Chichen Itza?

Comfortable footwear, such as tennis shoes, and light clothing due to the heat and humidity on the Yucatán peninsula

5.- Are there lockers, or where can I leave my belongings?

There are no lockers at Chichen Itza, but keep in mind that you can leave your things in the transportation with complete confidence. This is ideal because large bags or backpacks are not allowed inside Chichen Itza

6.- What days are least crowded at Chichen Itza?

Usually, there are fewer people on Mondays, although Chichen Itza is a very visited place, and there is always a good flow of people all year round, especially during vacation periods

7.- Can I enter Chichen Itza with food, drinks, or snacks?

Technically, no. Only water is allowed. This is because a lot of trash is generated, along with issues concerning wildlife like wild dogs and cats, and there are not enough trash bins

8.- Do I have to pay anything extra if I bring a video camera or a GoPro?

If it's a GoPro, it is very likely that you will have to pay a fee. You can check with the guide/driver to get updated information on that specific topic. Cell phones do not have any extra cost

9.- On the private Chichen Itza tour, can I bring my baby's food?

Yes, you can bring milk, diapers, and everything the baby might need

10.- Besides El Castillo, what other important structures should I make sure to visit?

In addition to the castle or Kukulkan pyramid, we visit the surrounding buildings such as the Temple of the 1000 Columns (Templo de las Mil Columnas) and the Ball Court (Juego de Pelota), as well as other structures in the central area of Chichen Itza. However, since it is a private excursion, you can spend 2, 3, or even 4 hours and tour every one of the buildings at Chichen, until you are satisfied with your visit to Chichen Itza

11.- Can I buy souvenirs, and how easy is it to interact with the vendors?

Yes, you can buy souvenirs at Chichen Itza. This is a personal decision and depends on your budget. You can ask the guide for advice (if you booked one), as they know which products are better than others

12.- Is it possible to visit the "Nights of Kukulkán" (Las Noches de Kukulcán) night show with the same private tour to Chichen Itza?

If you wish, yes. This would incur an increase in price, but since it is a private excursion and your expectation is to see Chichen at night, it can be arranged. Please send a message so we can provide a quick quote

13.- What places will we visit in Chichen Itza?

We can visit all the buildings in Chichen Itza if you wish:

• El Castillo (The Castle) or Kukulkán Pyramid
• The Great Ball Court
• Temple of the Warriors
• Group of the Thousand Columns
• Platform of Venus
• Tzompantli (Platform of the Skulls)
• The Observatory
• The Nuns
• The Church

14.- How long will we stay at Chichen Itza?

As long as you want. It is a private tour and it adjusts to your expectations of the time you desire

15.- What should I bring to Chichen Itza?

Here is a list of the most common things you can bring to Chichen Itza:

• Cell phone 100% charged
• Camera
• Cash
• Towels for drying off
• Swimsuit and a change of dry clothes
• Comfortable and cool clothing (we do not recommend dark colors)
• Comfortable footwear (sneakers, sandals)
• Hats, caps, umbrellas (the bigger the better)
• Sunscreen
• Mosquito repellent
• Water
• Food or snacks for the road
• A blanket to cover up in case the bus is too cold
• Neck pillow for sleeping
• Book, notebook, or games for entertainment during transportation
• Small backpack to put all of this in

1.- What's the total distance of the trip from my point of origin to Chichen Itza?

It depends on whether you are departing from Cancún, Playa del Carmen, or Tulum, but the approximate time is 2:00 – 2:30 hours

2.- What's included if I book a private Chichen Itza excursion with you?

We adapt to your expectations. You can build your own package with 4 available options:

• Entrance to Chichen Itza
• Guide in Chichen Itza
• Visit to a Cenote
• Add Meal

3.- How much total travel time (one-way only) should I expect until I arrive at the archaeological zone?

Budget 2 to 2 and a half hours for the one-way trip only, and the same amount of time for the return transportation

4.- Is the visit time at Chichen Itza fixed, or can I stay longer if I wish?

On a private excursion, you can stay at Chichen Itza for as long as you want

5.- If my Chichen Itza tour includes a stop at a cenote, how much time is allocated for the swimming activity?

If you select the option to visit a cenote, there is usually no specific time, although clients usually stay at the cenote for 1-2 hours

6.- Are life jackets and lockers included at the cenote?

Unfortunately, no. The cenote visit includes the entrance and the use of the facilities, but if you are going to swim, you must rent a life jacket (it is mandatory). There are also lockers for rent; however, you can leave your belongings in the transportation

7.- What's the distance between the Chichen Itza archaeological site and the cenote we'll visit?

It depends on which cenote you wish to visit. Remember that since this is a private Chichen Itza excursion, you have 4 cenote options to visit, but almost all of them are at an approximate distance of 15-30 minutes from Chichen Itza

8.- Why does the private Chichen Itza excursion take so long?

Because of the distance you must travel from the Riviera Maya (Cancún, Playa del Carmen, or Tulum) to Chichen Itza it’s not close; in fact, it is in another state (Yucatán). Additionally, the places you visit, such as the meal, the cenote, and the brief stop in Valladolid, all add up to an approximate total of 12 hours for the excursion

9.- If I am interested in visiting Valladolid, how much free time will we have to explore the Pueblo Magico (Magic Town)?

We can stay for as long as you wish. Based on our experience, 1 hour is more than enough

10.- Are technical or rest stops included on the way to and from Chichen Itza?

Yes, we can stop at a restroom, a store, or any place that catches your attention. You decide the order of the places you wish to visit

11.- Besides the entrance to Chichen Itza, does the tour cost cover the entrance to the cenote and Valladolid?

If you add the entrance or the cenote when you build your package, then the entrance is included. The visit to Valladolid is 100% optional and depends on whether you feel like visiting Valladolid or not

12.- Does the guided visit in Chichen Itza have a predetermined duration, or is it adjusted to my pace?

We adjust to your pace; it is a private excursion, and we do what you want. We only ask that you tell us your expectations so we can see if they align with the distance between the places and the opening times of the attractions

1. Is food included in the excursion price? You can add food in the menu options; however, this food is a regional Yucatecan style buffet

The main options are:

• Cochinita pibil
• Pollo pibil
• Spaghetti
• Rice
• Beans
• Salads
• Fruit

If you have a very strict diet or your expectations are different, you can choose not to select this option, and we can take you to a restaurant according to your budget and taste; however, you would pay for this restaurant yourself

We can take you to restaurants focused on vegans, vegetarians, etc. Please send a message and we can gladly go into detail on this topic. Let's talk about your expectations

2.- What time would lunch be if I add it to the Chichen Itza tour?

Ideally, it would be after Chichen Itza; however, if you are hungry, we can make a brief stop somewhere on the road for a light breakfast. But we can modify the itinerary since it is a private excursion, you decide the order of the places to visit

3.- Are drinks included in this private excursion?

Yes, there is a cooler with cold water bottles as part of the excursion. If you would like a specific type of water, drink, or snack, we can add it for an extra cost

4. What kind of food is served in the included buffet?

Yes, it is regional Yucatecan food. The main options are:

• Cochinita pibil
• Pollo pibil
• Spaghetti
• Rice
• Beans
• Salads
• Fruit

5. I am a vegetarian, vegan, or allergic to some ingredients. Do you have options?

Yes, since it’s a private excursion, we can visit a restaurant suitable for your needs; however, in those very specific cases, the food would not be included

We can only include a regional Yucatecan meal, but we adapt to your needs. Remember that since this is a private tour to Chichen Itza, we can adjust to your needs and expectations. Send a message, and we can gladly establish options or plans to fulfill what you expect from this excursion

6.- Are there alternative options for buying snacks during the tour?

Yes, we can make a quick stop at a store on the way to Chichen Itza. Additionally, there are options for small snacks or treats at all the locations, and we can also make several foods stops if you wish. This is one of the benefits of a private tour to Chichen Itza, where you set the pace and the expectations are tailored to you

7.- Can I bring my own food and drinks on the tour?

Absolutely, you can bring your own food, especially if you are on a very strict diet, as this way you can ensure it is something you like and you can complement it with some of the food you do like, so that you are satisfied and have the energy to enjoy the day

8.- On the private tour to Chichen Itza, what time is the main meal served?

The most advisable and common time is after Chichen Itza. Keep in mind the physical exertion of walking around Chichen Itza; the effort and the heat can be intense

However, we can schedule the meal at the time that you wish

9.- Is water offered in the transportation or do I have to buy it?

There's always a cooler with water bottles available for you. But we can make a stop at a store if you need a specific drink like a Gatorade, beers, milk, sodas, juices, etc.

10. If I don't like the buffet, can I eat somewhere else?

Yes, the ideal is to first check the food options, presentation, place, and atmosphere, and if it does not meet your expectations, we can visit other places. On the way to Chichen Itza, you can talk with the guide or driver. Share your expectations what you expect, what you like and that way, they can give you several options that align with what you want to eat. Communication plays a very important role

1.- What are the accepted forms of payment to book the private Chichen Itza excursion?

The ideal method is cash on the day of the excursion (restrictions apply). You can pay with a credit card, but keep in mind there may be commissions for card payments

Please send a message to go into detail on this topic so that everything is resolved and discussed beforehand by the time you board the transportation

2.- Can I pay with a credit/debit card?

Yes, you can pay with a credit card, just let us know so we can bring the bank terminal. Keep in mind that you will likely be charged a commission, usually 4-5%, for using the payment gateway intermediary. The ideal payment method for us is cash; it can be in pesos, USD, or euros

3.- Can I pay with a credit/debit card, and are all major brands (Visa, MasterCard, Amex) accepted?

Visa or MasterCard definitely yes. For American Express, please let us know, as some terminals do not have connectivity

If you are going to pay with a different or touchless card, please notify us so we can determine if the technology we have can process that form of payment

4.- Can I pay the entire amount in cash when you pick me up?

Yes, that is the ideal method the easiest, cheapest, and most convenient for us. We will send you a message the day before to confirm that everything is set for tomorrow. However, depending on the total amount, it is very likely that a small deposit will be requested to demonstrate that it is a serious reservation and that you are committed to attending the private excursion to Chichen Itza

5.- Is the price on the website the final price, or are there hidden charges (taxes, fees, etc.)?

We are very transparent in our descriptions, and we do not have hidden charges. Everything that is included and not included should be explained to you in detail

Keep in mind that the private tour to Chichen Itza is not a cheap excursion, but it is an adventure suitable for people who want the freedom to do things at their own pace and according to their expectations

6.- What's the price for adults?

The price depends on the number of people, and whether you want food, a guide, entrance fees, etc. You can get a quote on the website. If you need help, please send a message; we are here to assist you and answer your questions

7.- What's the price of the private excursion to Chichen Itza for children and at what age are they considered minors?

Infants under 3 years old do not pay. However, the price depends on the number of people, and whether you want food, a guide, entrance fees, etc. You can get a quote on the website. If you need help, please send a message; we are here to assist you and answer your questions

8.- Do you have special pricing for seniors, locals, people with disabilities, travel agents, or residents?

If you have an INAPAM credential or are a student, you get a discount at the archaeological zone. In that case, when you request a quote, do not select the Chichen Itza entrance option so you can manage the aforementioned promotion with them directly. For the other cases, please send a message, as each situation must be analyzed separately

I would like to clarify that if you are looking for a low price, the private excursion to Chichen Itza is not the way to go, as the price is higher for a private trip. Send a message, and we can provide you with options that fit a tighter budget, keeping in mind that you would be sacrificing the freedom you have on a private excursion

9.- What discounts or promotions are offered if we book far in advance?

Unfortunately, we do not take reservations more than a month in advance, because we cannot control external factors. However, send us a message; if you are willing to pay for the excursion in advance, we can arrange a discount

10.- On the private tour to Chichen Itza, is there an option to pay a part as a deposit and settle the remaining balance later?

That's correct, it is the ideal process: paying a deposit to secure the reservation and paying the rest in cash on the day of the excursion. When you make your reservation, you can choose the option to pay an advance to guarantee your booking

11.- If I decide to pay the remaining balance in cash on the day of the private tour, do you accept foreign currency (dollars, euros) or only Mexican pesos?

Paying in cash is ideal, the easiest and most economical way, as there are no commissions for using payment gateways. We accept 3 types of cash currency:

• Mexican Pesos
• US Dollars
• Euros

12.- Do you have a special price for Mexican residents or locals (with an INE/credential)?

If you are a national and have an INE credential or a Mexican passport, Chichen Itza offers discounts. If this is the case, we ask that you do not select the Chichen Itza entrance option, and we will help you manage these types of discounts at the Chichen Itza ticket booths

Remember that the INE credential only applies to that person, meaning it is individual and does not apply to the rest of the people

13.- Is there any applicable discount for seniors or students?

Yes, the INAPAM credential and student ID (from the Mexican educational system) apply for a discount

Remember that the credential only applies to one person, it does not apply to a group of people; it is 100% personal

14.- What exactly is included in the 'federal fee/government tax' and can it be paid by card?

It's the price they charge to enter Chichen Itza. If you selected the option for Chichen Itza entrance when you made your reservation, we take care of covering those tickets, which we usually buy in advance. These tickets are the same price as if you bought them directly at the archaeological zone entrance ticket booth

If you did not select the Chichen Itza entrance option, we will help you manage the purchase of the tickets. Remember that since this is a private excursion to Chichen Itza, it is a personalized service with assistance throughout the entire process of visiting Chichen Itza

15.- If I book a private tour to Chichen Itza, is there a fee for using a credit card at the time of payment?

If you pay with a credit card, we must use an intermediary to process your payment, and those companies charge approximately 4-5% for bank commissions

The ideal way is to pay a deposit and the rest of the money in cash on the day of the excursion; this way, you avoid paying commissions

16.- If the price of the private tour changes after my reservation, will the original price be honored?

Yes, that is the main reason why we only accept reservations less than 1 month in advance. Once the reservation is made and confirmed, the price is automatically frozen

17.- Do you offer promotions or special prices if we book several private tours (combined packages)?

Yes, if you purchase more than 2 excursions, we can arrange a discount starting from the second private excursion. Send a message, and we will gladly negotiate a discount

18.- How is the exchange rate calculated when converting prices to my currency (if I pay in cash/foreign currency)?

If you got a quote in dollars and later want to pay in pesos, we base the conversion on the exchange rate that Google shows for that day. However, it is ideal to notify us in advance of these changes to manage those calculations and avoid surprises or misunderstandings

1.- On the private tour to Chichen Itza, can small children go?

Yes, any child can go, from infants to older children. One of the advantages of the private excursion is that we can adapt to the needs of the child and look for activities where the child is more comfortable, or shorten or modify the excursion if the child's needs require it

2.- Is there any age restriction or physical condition restriction to participate in the private excursion?

In a private tour to Chichen Itza, there is no type of restriction. If you are in a wheelchair or have reduced mobility, we can adjust to your needs. This is one of the benefits of a tailor-made excursion for visiting Chichen Itza

3.- Can a person in my group who is in a wheelchair participate?

There is no problem. We can do the private excursion at your pace and adapt to your needs. Send a message and tell us about your limitation so we can send transportation that is suitable for what you need to be comfortable

4.- What are the rules inside the archaeological zone?

It's strictly forbidden to touch the structures, and you must not climb the main pyramid. Also, you should not walk outside the established paths. Remember you are in the jungle and can easily get lost; it is better to always stay where the groups and the interesting buildings are

5.- Is the use of drones or professional filming equipment allowed inside Chichen Itza?

It's not allowed. For some reason, the use of drones is not permitted in Chichen Itza. This is a restriction by the archaeological zone and has nothing to do with us

6.- Are there restrictions on what can be worn or used, especially in the cenote?

You must take a shower to remove impurities you have on your body that could affect the visibility of the water or the delicate marine ecosystem of the cenote. This shower is mandatory if you wish to swim in the cenote

7.- I don't know how to swim. Can I enter the cenote?

Yes, if you are going to enter a cenote, you must rent a life jacket; they are mandatory

8.- Is the use of a life jacket mandatory for swimming in the cenote?

Yes, it's mandatory to rent a life jacket if you are going to swim in the cenote

9.- Is entry with pets or service animals permitted in the archaeological zone or on the bus?

On a private excursion to Chichen Itza, the pet can accompany you in the transportation. It cannot enter Chichen Itza, but it can wait for you in the van until you finish and meet up again

10.- Is there a list of items that are prohibited at the archaeological site?

• Drones
• Weapons of any kind
• Sharp objects (knives, razors, scissors, etc.)
• Food and foodstuffs in general (to prevent litter and protect the wild fauna)
• Cans and glass containers (only water or liquids in plastic bottles are allowed)
• Flags, banners, or any similar object
• Items for commercial sale or promotion
• Very large backpacks or suitcases
• Inappropriate clothing (although the rule is subjective, respectful attire is suggested as it is a cultural and historical site)

11.- If I have a small tripod, can I bring it and use it inside Chichen Itza?

We can try. The worst thing that could happen is they tell you no, and you would just have to not use it and adapt

12.- Are there any restrictions on the type of footwear that must be worn in the archaeological zone?

There are no specific restrictions, but sneakers and comfortable footwear are recommended. Remember that Chichen Itza has uneven ground, gravel, roots, etc. Wear the most comfortable walking shoes you have

13.- What happens if a participant does not comply with one of the restrictions during the tour?

They may be warned by the custodians of Chichen Itza. We ask that you send a message and be very specific about the type of activity you wish to carry out. Since this is a private tour to Chichen Itza, we are very flexible and will adapt to your expectations, as long as they are realistic

14.- Are there any current restrictions related to health or safety protocols that we should know about?

At this time, there are no restrictions of this type, although if you wish to wear a mask, you can do so without any problem, and it is a personal decision

15.- Can pregnant people go on the private excursion to Chichen Itza?

On a private excursion, there are no restrictions as long as the pregnancy is not very advanced

16.- Is the visit to Chichen Itza suitable for people with reduced mobility or small children?

• For small children, the ideal is to bring a stroller
• For people with reduced mobility, it is necessary to bring a wheelchair and do the tour at your own pace without rushing. In this case, a private excursion is an ideal option

17.- How tiring is the walk?

We adapt to you and your expectations. It's a private and personalized excursion; we go at the pace you need without rushing. We can stay at Chichen Itza for as long as you consider necessary

1.- How can I book a private tour to Chichen Itza?

The fastest way is through a WhatsApp message, where our online operators will gladly provide you with a quick quote. You can also book through the website by filling out the form

2.- Will I receive any proof of reservation?

Yes, you will receive a confirmation PDF of the services as soon as all your questions have been answered and you are 100% sure that you want to make the formal reservation with us

3.- For the private Chichen Itza tour, what are your customer service hours?

• Monday to Friday: 07:00 AM – 10:00 PM
• Saturday and Sunday: 07:00 AM – 08:00 PM

4.- Do I need to make the reservation in advance?

Yes, ideally, at least 1 day before. But if it is holiday season, ideally 2 days in advance, as we have a limited number of vans

5.- Can I change my reservation to another person?

Yes, you just have to let us know so we can make the necessary changes and send the detailed information to the new client

6.- If I need to change the date of my private excursion to Chichen Itza, how far in advance must I notify you, and is there any charge for the change?

You can make changes at least 2 days in advance. There are no charges for changes as long as they are made at least 2 days in advance

7.- I don't feel well. Can I cancel?

Yes, you can cancel at least two days in advance. If you have not been feeling well for several days, it is best to cancel and let us know

8.- What's the cancellation policy for the private Chichen Itza tour, and what is the deadline to cancel and receive a full refund?

If you cancel 2 days in advance, you can receive a full refund

9.- If it rains, can I cancel or change the date of my visit?

Yes, the best thing to do is check the weather forecast two days in advance, and if the forecast is not good, it is best to reschedule for another day that meets your expectations, especially if the issue of rain is very important to you

10.- How far in advance can I make my reservation to go to Chichen Itza privately?

The reservation window is from at least one month before up to one day before the date of the excursion

11.- Can I book the excursion directly the day before, or is it recommended to do it further in advance?

If you make a reservation one day in advance, there should be no problem with availability, but if it is high season, you need at least 2 days to guarantee availability

12.- What happens if I need to cancel the reservation with less than 24 hour's notice or if I don't show up (no-show)?

If you do not show up or cancel with less than 24 hour's notice, no refund applies. However, send a message so we can analyze your specific case

1.- Which specific cenote is visited on the private tour to Chichen Itza?

We can visit Cenote Ikkil, Suytun, Hubiku, Saamal, etc. We have agreements with the best-known cenotes in the area, and you can choose which one you wish to visit. In fact, you can visit more than one cenote; you can pay for the second or third cenote, and if we have an agreement with them, we can pass those promotional prices on to our customers

2.- Is equipment such as life vests, towels, or snorkels provided or available for rent at the cenote?

There is life jacket rental available at all cenotes. Unfortunately, there are no towels or snorkel gear for rent; in the case of towels, it is necessary to bring your own

Regarding lockers, the client usually leaves their belongings in the van that brought them on the private excursion to Chichen Itza

3.- Is jumping into the water from the cenote platforms allowed?

Yes, there is a small platform where you can jump. It is only recommended for people who know how to swim well and have experience

4.- Are there lockers available at the cenote to securely store my belongings?

Yes, you can rent a locker. However, most people who visit Chichen Itza on a private tour leave their belongings in the van that is transporting them

5.- What's the approximate water temperature in the cenote?

The water temperature is approximately 15-20 degrees Celsius (59-68 degrees Fahrenheit). It’s underground water, so the water is a bit cold for the first 4 minutes, and then the body gets used to it

6.- Are there bathrooms, changing rooms, and showers available at the cenote facilities?

Yes, there are bathrooms, changing rooms, and showers available at the cenote

7.- Is it mandatory to shower before entering the cenote water, and why?

Yes, a shower is mandatory to remove impurities from the body that could affect the delicate flora and fauna ecosystem of the cenote. It is recommended not to enter with makeup, creams, lotions, repellents, etc.

Nothing that could affect the visibility of the water and the cenote's ecosystem

8.- If I don't feel like swimming, can I still go down and stay in the cenote area?

Coming from so far away and not swimming in a cenote is an opportunity that shouldn't be missed. While swimming is not mandatory, it is very refreshing and a unique experience

However, you are not obligated to swim and you can stay outside the cenote where you can take photos

9.- Is the use of cameras allowed inside and under the water in the cenote?

Yes, although almost all cenotes are deep and the visibility is not very good. Take into consideration that if your camera falls, it is almost impossible to recover due to the depth of the cenote. Please exercise caution

10.- Is the cenote visited with the tour an open, semi-open, or closed cavern cenote?

We can visit the cenote that catches your attention; it is a private excursion, and you can choose the cenote you wish to visit (although there may be restrictions)

Send a message with the name of the cenote, and we will gladly check if it is one with which we have an agreement

1.- On a private tour to Chichen Itza, is the visit to Valladolid a guided tour or free time to explore on my own?

It's a private excursion, so you decide whether or not you want to visit Valladolid. If you choose to do so and you selected the option with a guide, he will be delighted to tell you the history of Valladolid. You can also shop or eat at a typical spot to experience the deep Yucatán and its world-famous gastronomy. In summary, you can tour Valladolid on your own or with the guide

2.- How much time is approximately assigned for the stop in Valladolid?

It's a private excursion, so you can take as much time as you want; it depends on your expectations. Remember that we adapt to your needs, and it is a 100% personalized excursion

3.- What places or points of interest are recommended to visit in Valladolid?

The points of interest are:

• The main park
• The church
• Tourist walkways (pedestrian streets)

4.- Is there an opportunity to buy souvenirs or local crafts in Valladolid during the stop?

Excellent idea. Since it is a private excursion, if you are looking for something specific, the van can take you to a place where they have the item you are looking for

5.- Can we use the stop in Valladolid to have lunch?

Yes, you can do whatever you need. We emphasize once again that, as a private tour to Chichen Itza, it's a 100% personalized excursion adapted to your needs and expectations. Send us a message, tell us your plans, and we will gladly advise you to make this trip unforgettable